Do Your HR Metrics Meet Best Practice?

Rate your employee survey on a scale of 1 to 10:

Design

  
Ad Hoc Construction. Research Based Construction..
Collection of ad hoc scales
No psychometric properties
No norms		 Based on a research validated model
Rigorous psychometric properties
Developed norms
1 2 3 4 5 6 7 8 9 10

Stakeholders

  
Low Stakeholder Buy-in High Stakeholder Buy-in
Management ignore survey findings.
Not linked to management performance.
Poor participation rates (<70%)		 Data quality impacts management.
Basis for management KPI.
High participation rates (>85%)
1 2 3 4 5 6 7 8 9 10

Administration

  
High HR Workload Low HR Workload
"Paper and Pencil" survey admin.
Cumbersome and disruptive.
Inflexible administration process		 Online 15 minute survey admin.
Minimal work disruption.
Flexible administration options
1 2 3 4 5 6 7 8 9 10

Report

  
Limited Report Outputs Multiple Levels of Reporting
No individual participant outputs.
1 type of organisational report.
Reporting on general workforce.
Reports take weeks to compile.		 Choice to produce individual reports.
2 types of organisational report.
Reporting by segment and job level.
Rapid report turnaround
1 2 3 4 5 6 7 8 9 10

Applications

  
Single-purpose Application Multi-purpose Applications
Organisational "health" Retention - Alignment - Career Development.
Performance enhancement.
Organisational Development
1 2 3 4 5 6 7 8 9 10

Outcomes

  
Unclear Outcomes Predictable Outcomes
No cause and effect relationships. Right interventions are unclear. Uncertain outcomes from interventions. Validated diagnostic capability. Targeted interventions. Predictable intervention outcomes. Key measures relate directly to bottom line
1 2 3 4 5 6 7 8 9 10
Total Rating:
Total: Likely Outcomes of Survey: Recommendation:
55 to 60 Highly effective, significant benefits Preserve best practice
50 to 55 Effective, a number of benefits Consider upgrading survey
40 to 50 Marginal, unlikely to make a difference Upgrade existing survey
Below 40 Ineffective, a waste of resources Abandon/upgrade existing survey

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